Support
How can we help?
The quickest way to reach us is by email. A real person reads every message.
Contact support
We’re a small independent studio, so we don’t offer a fixed response time. We read every message and reply as soon as we reasonably can. If you haven’t heard back after a few days, feel free to send a short follow-up.
Our first game hasn’t been released yet. Until it is, this address is the place for general questions and feedback about Brasswick Games.
Reporting a bug
The more detail you can give us, the faster we can track a problem down. Please include:
- Your device: for example, the phone or tablet model.
- Your operating system and version: iOS or Android, and the version number.
- What happened: what you saw, and what you expected to see instead.
- How to make it happen again: the steps you took, if you remember them.
- A screenshot or screen recording, if you can attach one.
Please don’t send passwords or payment card numbers by email. We’ll never need them.
Frequently asked questions
How do I contact you?
Email support@brasswickgames.com. For privacy-related questions, you can also write to privacy@brasswickgames.com.
Where do I report a bug?
Email us at the support address above with the details listed in “Reporting a bug.” There is no separate bug-reporting form.
How do I request a refund for an in-app purchase?
Purchases made on iPhone or Android are processed by Apple or Google, not by us, so refund requests are handled by them. Please request refunds through Apple’s or Google’s own purchase support, depending on where you bought. We can’t issue refunds for purchases we don’t process, but we’re happy to help point you in the right direction.
Is the game available yet?
Not yet. Our first game, a cribbage game for iPhone and Android, is coming soon. We’ll post news on the home page when there is some.